EXCHANGES ONLY!
Merchandise may be returned within 7 days from the date the order is received, for exchange or store credit only. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags attached, proof of purchase and in its original packaging. Any merchandise returned with makeup, deodorant, pet hair or the smell of smoke will be refused and returned to you at an additional shipping charge. Shipping fees are non-refundable.
To start an exchange/return, you can contact us at thelibboutique@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The majority of exchanges/returns are refunded via store credit in the form of a The LIBoutique gift card. Returns are processed within 3-5 business days after your item(s) are delivered to us.
RETURNING
Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.
Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification with the status of your return.
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